Our Guarantee is simple and straight forward.
If your item is not as described, damaged, or defected; we will offer an exchange or return/refund. Change of mind is not accepted.
Just let us know within 3 days and have the item returned within 14 days.
If your order is missing something or you got the wrong items, we will also remedy the issue at no additional cost to you. We will verify the validity of the claim.
Shipping cost for returns will be shouldered by us!
For consumable products, the usage of the product cannot surpass 20% of 1 piece. If multiple pieces were ordered of the consumable, the additional pieces must be unopened and unused. if you used up more than 50% from 1 piece; we will assume that you were actually satisfied with the product, and it did work as mentioned. If you ordered multiple pieces and opened/used more than 1 of them, it will be assumed that you were actually satisfied with the product, and it did work as mentioned.
Any damages reported after 3 days of delivery, will be assumed fault of the customer.
Clearance, Free, or Replacement items are not covered in this guarantee.
If you purchased more than 1 piece of the product, all the additional pieces must be unopened, and unused.
We reserve the right to choose return/refund over exchanges.